Benefits Portal Builds Direct Relationships
Not only is self-service technology helping employer-clients control benefit administration costs, it might also be insurance carriers’ missing link to employee consumers once they leave the workplace.
This potential is not lost on MetLife, a large New York-based provider of non-medical group benefits with accounts at more than 3,500 organizations. To better service the needs of close to 17 million employees working at its client companies, MetLife embarked on an effort five years ago to build an online employee benefits portal called MyBenefits.
By all measures, the online self-service portal has been a hit. Recently, MetLife announced that the one-millionth employee had registered to access accounts online through MyBenefits.
The portal enables employees to log in-either from work or from home-and get answers to frequently asked questions, learn about plans and coverage specifics, obtain price quotes for certain products, and enroll in dental benefits, critical illness insurance, long-term care, life insurance, auto and home insurance, disability insurance, and banking services.
Users can also check their claim status for certain products, locate a dentist who participates in a MetLife preferred dentist program, or learn about retirement savings options. A popular feature is service e-mail, such as e-alerts that notify employees of claim updates.
The first iteration of the MyBenefits portal was launched in June of 2000, according to Sachin Shah, vice president of MetLife Workplace Solutions. MetLife has upgraded the portal several times since that initial launch, with the most recent upgrade taking place in 2003. Shah estimates the site is being accessed an average 800,000 to a million times a month, and transaction activity has been almost doubling each year.
There were three primary considerations in launching the portal, says Shah. First, customer companies were anxious to reduce processing burdens incurred by benefits administration.
“Our employer customers-plan sponsors, or HR offices-needed to promote more self service, and reduce the related costs of the administrivia with benefit programs,” he says.
The ability to lower administration costs has been a key selling point to employers, he adds. “In our business, things that we can do to provide employees a better way to manage their benefits, without having to call the HR office, are real winners. It takes work from employers, who would otherwise be getting phone calls and inquiries.”
Second, organizations are gradually reducing their financial stake in benefits plans. “Employers are beginning to cost-shift to employees, and that cost shifting continues to grow, certainly on a dollar basis, because costs in aggregate for medical programs in particular have gone up,” he explains.
“That cost shifting has required us to work with employers to begin to provide much more information to employees, and get them to become more aware of, and educated in, benefits offerings.”
Third, Shah says, there’s a strategic shift occurring in the benefits administration marketplace. “Employers are getting out of the benefits administration business,” he notes.
“Strategically, the marketplace is moving toward a world in which we have two customers – the employer, and more importantly, the employee. Making a sale to the employer is no longer a guarantee of revenue, as it was in the past. It’s just a point of entry. Ultimately, making the sale to the employee, and keeping the employee as a customer, has become our driver of revenues and earnings.”
Read More (Source: Joe McKendrick, Insurance Networking News)
Boss Saves New Employee At Euless Office « CBS Dallas / Fort Worth
Jeff’s non-profit organization, Mission CPR was in the news when an employee who attended one of our free CPR demonstrations saved their employee.
Read the CBS article and see the video here!
Boss Saves New Employee At Euless Office « CBS Dallas / Fort Worth.
The benefits of an intranet to business
What is Intranet?
Intranet is a network based on the Internet that is accessed by the employees of an organization. An Intranet provides easy access to internal files and documents to the various employees of the organization, from their individual workstations. Sharing of data, made possible through the Intranet, not only helps in saving time of employees, but also allows employees from various levels to access data. It also contributes to a paperless office.
Benefits of Intranet
Most of today’s modern businesses are adopting intranet technology due its competitive advantages in dealing with the corporate information essential for any business.
Communication: Intranet is extremely useful for communication and collaboration between the employees for successful functioning of any business organization. Intranet provides this to businesses in the form of tools like discussion groups, Intranet forms, and bulletin boards. Using intranet tools help in conveying and distributing necessary information or documents among the employees of an organization. This results in easy communication and sound relationship between the employees and top level management. Today, many business houses working on projects use intranet tools, discussion forms, chats, emails, electronic bulletin boards, etc. that help in communicating between different departments of an organization.
Read more (source Brent Barnhart, Buzzle.com)
We are proud to roll out our latest non-profit project
Empty Bucket Ministries is one of our latest reduced or no cost sites that we have developed. We are committed to always working with at least one non-profit organization that we believe in and want to support as much as we can.
“Thanks so much for all your hard work on our site. I absolutely love it!
You guys have been an absolute DREAM to work with! I cannot express to you how truly appreciative we are. I know we wouldn’t be where we are without God placing people in our path like you guys! I’ll send people your direction if they are looking for web services.” ~ Brittany Hall, Empty Buckets Ministries.
Rockstar Technology Sponsors Par for the Kids golf tournament
The boys and girls club of Arlington Texas hosted the annual Par for the kids golf tournament and Rockstar Technology was proud to sponsor a hole. Special thanks to Anthony Porter of Fort Worth Trucking, a web design client and friend for inviting us to get involved.
The New Rockstar Technology You Tube Channel is Live!
The Rockstar Technology You Tube channel and this Blog will be where you can keep up with the latest web design and marketing news and information. We will post articles and updates tot he Blog and often link to videos from the You Tube channel on various topics.
Look for videos like we have there now on Internet Marketing for Benefit Agencies – a recorded session anyone can benefit from but directed to our great benefit and insurance professionals we work with.
http://www.youtube.com/user/RockstarTechnology?feature=mhee
