Category: Social Media

  • How To Turn Your Employees Into Your Top Social Media Advocates

    socialmediaavocacyAlmost every business today is on social media. Whether you’ve opted for a Facebook or LinkedIn company page, are active on Twitter or even post videos on YouTube, you’ve most likely bought into the need to have an online presence.

    But have you considered how a social media strategy that includes online employee advocacy can drastically impact your brand?

    Research shows that employees are the most powerful advocates a company has, and should be invited into the process of raising brand awareness. Let’s look at L’Oreal as a recent case study. Their digital marketing team implemented the use of the hashtag #LifeatLoreal in an effort to familiarize corporate with local level employees by documenting interesting or humorous happenings at the office.

    The benefits went beyond expectation – employees generated interest among their personal networks in employment with the company and along with another similar hashtag campaign, it increased L’Oreal’s unique Instagram impressions to 200,000.

    Other examples of companies doing social media employee advocacy programs well are Starbucks, who brought in $180,000 in direct sales in less than a month with their Tweet-a-Coffee campaign, and Zappos, who offer special social media training to their employees and have a leaderboard to show which employees have the most followers.

    Think about it this way, when your social media manager shares content on your company channels, your reach (how many people see your post) is limited to your followers. When your employees start to actively share, your reach is then increased to their networks as well.  This can quickly add up to more impressions and ultimately – conversions.

    In fact, leads generated through employee advocacy on social media convert seven times more frequently than any other leads.

    Convinced yet? Here’s where to start.

    Create an Engaging Company Culture
    Employees need to believe in what they’re selling.  Social media advocacy programs should be voluntary, and to attract the most possible employee brand ambassadors, you need to create a culture of trust and authenticity. Be real with your employees about why you need them and how their advocacy makes an impact on achieving important sales or marketing objectives. If employees enjoy where they work, feel appreciated and understand their value, they will willingly share your content with their personal following.

    Develop a Social Media Policy and Explain How It Works
    Too often companies resort to the negative when implementing social media policies at work. Instead of focusing so much on what can’t be said on social media, highlight the positive ways sharing appropriate content can have an invaluable impact on growing and engaging new audiences. Help employees who aren’t tech-saavy by outlining liking, sharing and commenting etiquette and if necessary, provide periodic, pre-drafted copy for them to include when sharing.  Of course the best shares are organic as employees get excited about a new service, special campaign or company outreach event. Give them the freedom to share their own content as well as what you make available.

    Start Small With Sharing
    Implementing a social media advocacy program doesn’t have to be overwhelming. Start small with your initiatives. If you already post regular content on your blog and to your company social media channels, ask employees to share these on their personal accounts. For special campaigns, consider creating some extra Tweet copy and emailing these to your staff as options for sharing. Make it fun! Send email reminders when new blogs are posted and or create a hashtag specifically for your next company event or retreat that employees can use when they share photos.

    Set Goals and Track Your Results
    As an employer or manager, you need to know what’s working and what isn’t. Set reasonable goals. What do you want to get out of an employee advocacy initiative? Do you want to promote a certain product or service? Are you looking to expand brand awareness and turn leads into new clients from a previously untapped audience? Understand what you want employees to share about first. Then, identify key metrics that you will use to track the results. Examples of top metrics to follow are traffic driven to the website from social media, increased post reach, increase in sales, employee conversions from passive to brand advocate, a change in your customer base’s perception of your brand and any demographic change in customers.

    Share Your Success
    Finally, share your success with the people who made it happen! Did you meet a sales goal because of increased employee advocacy? Did you hit record high website traffic? Tell your employees. It’s important that employees see the impact of their advocacy, understand their role and contribution to the brand and that they also understand what works and what doesn’t. Top influencers should also be rewarded. Always recognize the people who are doing an awesome job at representing your company in front of their peers.  Not only does this inspire further action, it brings you full circle by contributing to an engaging company culture.

    Want to learn more about engaging your employees as social media advocates? Set up a call with our team!

     

    By Kate McGaughey

  • 4 Easy Ways to Get More Out of LinkedIn | Employee Benefits Technology

    As employee benefit agencies, we know it can be hard to figure out the best way to leverage social media for your company, so we’ve made it easy.  Follow these four steps to get more out of LinkedIn today!

    LinkedIn infographic

    Want to learn more? Go in depth with our post 5 Ways to Optimize LinkedIn for Your Benefit Agency.

  • How to Write an Engaging About Page for Your Website

    F7OLW2SG0CDoes your About page grab potential clients’ attention or does it leave them yawning? We’re sharing tips on tone, content and format for creating an engaging About page that will make people want to work with your agency today!

    Tone

    When a potential client reads your About page they should feel like they are meeting you face-to-face for the first time.  You have the chance to make a good impression by adopting a conversational and human tone while still communicating what makes your services unique and superior.  An easy way to do this is embrace the use of “I” and “we” rather than writing from a formal, third person perspective. Your tone should be authentic and relatable while remaining professional.

    Content

    What should you talk about? Focus on telling your story with simplicity rather than filling an About page with industry jargon or fluffy descriptions.  People want to know where you came from, what you can do for them and why you are a credible choice. Show that you understand your potential client’s challenges and use examples of things you’ve done in the past to let them know you can solve their problems.

    Finally, always include a call to action.  What do you want them to do next? Your goal with your About page should be to motivate potential clients to contact you about your services.  Place contact information visibly on the page. Include several ways to get in touch including a contact form, email, phone number and physical address.

    Format

    Your About page offers a glimpse into who you are as a company – your history, the principles by which you do business and the people who make up your team. It is your first chance to establish trust with a client by showing who the people behind the brand are.  Don’t be afraid to move away from the traditional corporate About page format and get a little creative with what makes your company unique. Include images of your team that put a face to the name.  We like what Brio Benefits has done to showcase their team by incorporating a corporate portrait and a funny, personable candid photo along with each employee bio.  To view their About page, click here.

    Think your About page needs a revamp?  Contact us today and we’ll get you started!

  • 5 Ways to Optimize LinkedIn for Your Benefit Agency

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    Photo by Sebastiaan ter Burg

    LinkedIn is fast proving to be the foremost social media site for B2B marketing. Employee benefit agencies that rely on cultivating relationships in order to market a product or service may find utilizing more fast-moving social platforms like Twitter or Instagram challenging, but LinkedIn provides a space for professionals to interact with one another, share original industry content and create brand awareness for their company that results in leads and network growth. We’ve put together a list of five simple ways you can start optimizing LinkedIn for your business today:

    1. Create a Personal Profile

    Even if you don’t plan on doing much posting of your own on a personal profile, this step is imperative because right now LinkedIn requires that you have a personal account in order to make a company page. Your profile should contain a professional photo of yourself, your name, job title and ideally your work and educational experience as well as any relevant accomplishments or projects.

    1. Set Up a Company Page

    Now that you’ve created your personal page, you are able to set up a page that specifically provides information about your company to LinkedIn users.  This page should contain your company name, logo, a link to your website, and a short description of your business that includes relevant keywords that are specific to what you do. Keywords can be in the form of phrases such as “Maryland insurance broker” but should shy away from staying as vague as “insurance company.” This helps your page receive a higher ranking in search engine results. Finally, ask employees who have personal LinkedIn profiles to list your company in their work experience, helping ensure that you can be found easily when people search for your business.

    1. Share Quality Content

    Sharing content ensures more opportunity for people to visit your company page and then hopefully website to follow up! Posts can be a mix of your original content and outside articles, videos or podcasts that are relevant to your industry.  Recent studies show that the best time to post on LinkedIn is Tuesday through Thursday between 7-9am, noon and between 5-6pm.  In addition, data revealed that posts made on Tuesday between 10-11am have the most clicks and shares. For best engagement results, companies should make it a priority to post on their LinkedIn page once a week, but no more than once a day.

    1. Join or Create a Group

    LinkedIn Groups provide a place for professionals to connect with peers working in their field or with similar interests where they can share helpful content, reviews, ask questions, post job openings and make new connections. You are able to either search for groups to join or create your own group based on your topic of choice where you can invite people to become members.  These groups are useful for connecting with prospects and establishing your company as an industry expert.

    1. Make Personal Connections

    By utilizing not only your company page but also your personal profile, you can enrich your business’s success by connecting with prospects and clients. Start slow by inviting 3-5 people to connect with you per week.  Follow up with a thank you message and a quick introduction when they accept your invitation.  Did you write a blog for your company or on an industry topic?  Post it to you profile. As you continue to share content, consider submitting it to LinkedIn Pulse’s editors to have your blog post featured.  This translates to much more visibility for your company! Finally, don’t be afraid to engage with others.  If you see content you like, write a comment or send a quick message to the author.  Other LinkedIn members are interested in the same thing you are – building mutually beneficial relationships!

    Generating brand awareness for your company on social media is becoming more and more important in our highly digitalized economy. LinkedIn offers the perfect space for your company using a B2B marketing model that is based largely on relationships to thrive and establish yourself as an industry expert while expanding your network of prospects and future business connections.

  • Why Is Social Media Important for Small Businesses?

    If you’re one of the few small businesses that are not yet plugged into social media, you may be wondering what all the fuss is about. Do you really need to use it, or can you just get by with an optimized website and an e-newsletter? The short answer is yes, you need social media – at least you do if you want to reach customers and stay competitive. Here are just a few reasons why social media is so important for small businesses.

    Your customers are already using it.

    According to a 2011 report published by Nielson, Americans spend nearly a quarter of their online time on social networks and blogs. This means that chances are much of your target market is already using social media. If you want to reach clients and prospects, you need to be where they are – by using social media you’ll increase the odds that your marketing message will get through to a significant number of them.

    It will give you a competitive advantage.

    Even though you may not be using social media, your competitors probably are. If that’s the case, you’ll want to add it to your marketing strategy ASAP, or risk falling behind. And if your competitors haven’t yet ventured into social media, rejoice – you can get a leg up on them by taking advantage of this marketing channel before they do.

    It will help you connect with your clients and prospects.

    Most marketing channels are one-way in nature – a business sends out its marketing message, and the consumer receives it. With social media, you can actually have a conversation. Social media helps to create a community of fans and followers that see you as more than just a business entity. They’ll view you as someone they trust, and people buy from those they trust.

    Social media isn’t just for the big boys – it’s a valuable marketing tool for small businesses, as well. It’s here to stay – at least for the foreseeable future – so take the leap and reap the many rewards it offers.

    Read More …

  • 5 Key Benefits of Email Marketing

    Rockstar Technology is your business solution not only for email marketing campaigns but all social media and website needs as well!  Contact us today to discuss optimizing your online presence today!

    With the overwhelming breakthrough of social media, search engine optimization and mobile marketing, it’s safe to say email marketing is on the verge of death, right? Wrong. Email marketing is alive and well, and it’s arguably the most profitable means of marketing. Here’s why:

    Email marketing presents more opportunities for your business and drives a better return on investment. With email marketing, your business can create deeper relationships with a wider audience at a fraction of the cost of traditional media.

    1. Email Marketing is Targeted

    Email marketing solves all the inherent problems of non-targeted marketing. Gone are the days of placing an advertisement on television, on a diner placemat, or in a periodical with no control of who will see it. With email marketing, you have the ability to control exactly who sees an email by segmenting your contacts based on their lead status, demographics, location or any other data. Targeting emails ensures that your audience receives content suited specifically to his/her needs. Email marketing makes it simple to customize your message for each customer, fostering a higher conversion rate.

    2. Email Marketing Increases Brand Awareness

    With each email sent, consumers are exposed to your business and your brand. With strategic planning, smart design and targeted content, your business will consistently build value. In doing so, you stay top-of-mind with your audience. Then, when a customer needs products or services, your business stands a much better chance of turning those leads into clients and clients into loyal customers.

    3. Email Marketing is Easily Shareable.

    There aren’t many forms of marketing as easy to share as email marketing. With the simple click of the forward button, subscribers can share your deals, offers and news with their friends. Subscribers who share your emails are acting as brand advocates. Therefore, when a subscriber shares an email with friends, your brand gains more exposure and credibility.

    4. Email Marketing is Measurable

    Analytics are indispensable to measuring the success of any campaign. Many marketing channels present ambiguous and estimated results. Email marketing, on the other hand, draws precise and valuable metrics, including delivery rates, open rates, click-to-deliver rates and subscriber retention rates. Even better: these metrics are more than just numbers and percentages. They are insights about your customers behaviors and interests. Use your email marketing campaign as a tool to monitor which information your consumers are most responsive to. From there, you can further target your marketing strategy towards more successful campaigns and topics of interest.

    5. Email Marketing is Cost effective.

    Perhaps the most appealing advantage of email marketing is the return on investment. No print costs, no postage fees, no advertising rates. Email marketing is as affordable as marketing gets. According to the Direct Marketing Association, email marketing brings in $40 for every $1 spend, outperforming search, display and social marketing.

    We Can Help!

    In today’s ever-changing digital world, email marketing tends to take a backseat. However, if you haven’t considered email marketing for your business already, now is the time. Email marketing is a targeted, shareable, credible, measurable, and cost-effective tool overlooked by many. Working with a trusted marketing advisor makes the process simple and cost-effective. With a strategic approach, proper guidance and a strong message, your business is sure to benefit from email marketing.

    Source

  • 11 Unusual Social Media Tips to Drive Branding, Clicks and Conversions

    Effective social-media marketing helps build successful businesses. A recent study by Shareaholic, which tracked 300,000 websites over four months, suggested that social-media referrals now lead to 30 percent of websites’ overall traffic.

    If your business website falls below this benchmark, you may want to consider if your social-media strategy is working. Then again, if your site receives more visits from social media than that rate, you might still want to know what more can you do.

    Here are a few strategies to boost social-media marketing to positively impact business growth and sales:

    1. Create custom-formatted tweets. Most tweets can become lost in live feeds that seem to stream on with no end, but custom formatting tweets is sure to catch a reader’s attention. Line breaks or a unique font color add welcome change to the monotony of short-form messaging. To have a tweet from your business stand out even more, include a refreshing emoji or a fun symbol, which you can copy and paste from services such as iEmoji.com.

    2. Write longer posts. Though Twitter won’t budge on its 140-character limit, Google Plus is a platform that encourages conversation that can begin with a longer post. For example, a July 7 post by Mike Alton, a St. Louis., Mo., consultant received dozens of comments and more than a hundred +1s.

    3. Build Facebook Groups. As organic reach for the Facebook pages of companies continues to diminish, entrepreneurs, marketers and publishers should instead consider creating and managing Facebook Groups. The advantage is that members can opt in to receive direct notifications about updates.

    4. Insert embedded call to actions. Add a bit of spice to common Facebook posts and generate even more customer leads. To add call-to-action buttons that drive clicks and traffic, follow Econsultancy’s super simple tutorial.

    5. Market across many social platforms. Convert Facebook fans into Twitter followers and LinkedIn connections into contacts that circle your profile on Google Plus. Then by regularly sharing on every social network, you (and your company) will forever be top of mind among your followers.

    6. Facilitate meaningful connections. Your clients, customers and users are incredible people, and when you identify like-minded folk, encourage them to interact with one another, over and over again. You will birth relationships that will always reference you as a common interest, reinforcing their love for your company’s brand.

    7. Crowdsource user-generated content and showcase powerful visuals. Leverage platforms such as Pixlee to surface and distribute moments that demonstrate the true meaning of your company’s brand to customers.

    8. Be a little weird. Playing it safe guarantees nothing. Instead, take a few calculated risks that may prompt your audience (and their friends, fans and followers) to admire your company’s authenticity and laugh, smile and share.

    9. Stand behind your actions. The best entrepreneurs know when to fire a bad customer and can do so without regret. Last year Liberty Bottleworks boldly responded to a wildly upset customer with what Adweek described as a “polite but eviscerating reply.” Because the company was forward, honest and entirely reasonable, it won massive support from social-media users and gained many new paying clients.

    10. Put a positive spin on things. Rather than joining angry mobs, say something positive and uplifting about important issues that your audience cares about. Social-media users are more likely to follow you if you share happier updates. Emotions are contagious and people enjoy optimism.

    11. Provide a bit of structure. When requesting replies, nudge your followers into a certain mind-set. An open-ended question without any guidance on your part may result in only a handful of canned replies. By suggesting a certain format for responses, you’ll see how creative the responses from your followers will become, and if you’re lucky, they’ll also be thinking about you and your company.

     

    Firas Kittaneh
    Contributor
    CEO at One Mall Group, Entrepreneur, SEO and Ecommerce Expert
    Source:  Entrepreneur.com

  • Benefit Communication in the Mobile World – Benefits Technology

    Benefit and HR communications have long been a challenge for HR departments and the benefit consultants that support them. The struggle to communicate effectively with employees so that they better understand and utilize their employee benefits has made little progress in recent years. Now more than ever benefit professionals are looking at cross selling voluntary benefits to generate new or additional revenue sources, and the need for better communication with employees is even more vital.

    The topic of how better to leverage the latest in technology is a regular in our industry news and articles, mostly related to marketing for new business.  Until recently we have all looked at paper, onsite enrollers, and email blasts to try to interact with employees so they will understand and use their benefits.  The simple problem with these options is that they are all very easy to ignore and often miss entirely. These methods are work-related and as we all know work is the easiest thing to tune out or save for some later date that never seems to arrive.

    The clear opportunity before us all is that better utilizing technology and social media for employee-directed material is the true “ah-ha” moment that has been missing.  Utilizing the technology that employees use and access 100 times a day is the real key to interacting with your employees and getting the response you crave. Platforms like mobile-friendly websites, SMS/text-based reminders, and social media profiles are the next generation of employee engagement.

    Case in point:  at the next enrollment meeting notice before, after, and sadly DURING the presentation how many employees check their mobile devices. I think we can all agree they are probably NOT checking if a vital work email has come through. Text messages and social media clearly rule the attention of employees and ask yourself how much of that attention do you have?

    Examples to consider adopting for your agency:

    • Text-based messaging blasts
    • Social media / hashtag content posts
    • Incentive-driven voluntary benefit sign-ups

    Each solution could be easier than you think to leverage and might be a simple extra step with how your clients may already be connected with employees.  Be intentional and meet with your client and ask what types of communications they may already be doing and suggest one or more of these options. There are various vendors that can support and provide these services so do a little homework in advance to feel comfortable with delivering on your ideas.

    BIO:

    Jeff Hill has been passionate and working with Benefits Technology since 1998 starting with Resource Financial Group in Austin, TX. Developing employee benefit platforms for the broker community related to benefit websites, online and paperless enrollment, and communications has been Jeff’s constant focus in all areas of professional work. Jeff was on the original staff as Director of Technology for United Benefit Advisers and traveled the country presenting to agencies on how to best use technology to attract and win new business. As a leading expert in web design for the employee benefit market, his work has been utilized by agencies, carriers, and benefit industry professionals nationwide.

    As President of eTekhnos Benefit Technology, Jeff has led the company to annual double-digit growth and new innovations in the benefit technology industry.  eTekhnos is also the nation’s only Benefit Industry-focused web design and internet marketing agency. The benefit world is very unique in its marketing and branding needs and eTekhnos knows that world inside and out.  eTekhnos saves agencies time and money and delivers stunning client technology web design and social media content.

  • Become a Rockstar Business on the Internet!

    How your business is seen on the internet is, in today’s world, likely your strongest advertising tool.  People, more than ever, are turning to the internet to find services, products, and just about anything under the sun.  The strength of your online presence says a lot about your business!

    Does your business have a Rockstar presence online or are you just behind to those companies who do?  Your company needs to be represented well on the internet as archaic methods of marketing, paper ads, direct mail, etc. are no longer the most effective marketing tools.  Don’t get left behind online and lose out on major potential growth opportunities for your business!

    One of the best, and often fun, ways to increase your businesses online presence is through the power of social media.  Social media has quickly become the future of communication and it gives businesses the ability to rapidly, cost effectively, and personally build relationships with their current and potential customers.  Social media encompasses an array of internet based tools and platforms that can, when managed correctly, help your business grow!.

    Social Media Marketing is fast becoming the future of business advertising!  Social Media Marketing is sometimes called “Inbound Marketing”.  This is the process of utilizing social media outlets to gather and increase traffic or attention for your business through a webpage, blog, and social media sites.  These would include, but are not limited to things such as Facebook, Twitter, Pinterest, Instagram, and LinkedIn.  Social media is a great way to draw customers to you … which is exactly the point of all advertisement in the first place!

    Many companies do not realize the need for this type of marketing until it’s too late.  Comments and feedback through client testimonials are often ranked higher with Google than a website, this is because little or no effort was put into developing a positive online relationship.

    The list of positives to having a strong and aggressive social media strategy for your business is endless.  Building an online relationship with your customer market breeds loyalty, trust, and increased profits!  When customers trust you they share with their friends … often times through social media which continues to grow your online presence.

    Social media marketing is here to stay and we are here to help!  We would be happy to provide an assessment of your website, blog, or other internet platform and would be honored to help you take it to the next level.  We have a variety of marketing plans to fit every niche and budget!  Contact us to get started today!

     

  • 4 Things You Need to be Doing on Social Media — Now

    By now, if social media isn’t a critical element in your online marketing strategy, it should be. Having a presence on sites like Facebook, Twitter and LinkedIn can add value to your product, to customer service and ultimately to your brand.

    But simply having an account and broadcasting company news isn’t enough. To attract and keep customers — and to build a strong brand online — business owners need to be active on social media. They have to provide valuable information and engage with their followers.

    Here are four things businesses should be doing on social media in order to grow the brand online:

    1. Engage with followers and provide customer service.
    Your customers are engaging with your brand wherever they are — including over social media. Don’t miss this opportunity to listen to what they’re saying to and about you, and to provide the best customer service.

    Why is this so important? Responding to customer questions and resolving issues over social media shows everyone who’s following you — and potentially anyone who is online — that your company cares about its customers, potential customers and goes the extra mile for people.

    Related: 10 Tips for Using Twitter Like a Pro

    Tools like Hootsuite and Tweetdeck can be handy for monitoring mentions of your brand over social media. As for when and who you respond to, set the tone early. If you reply often, people will expect it. If you don’t reply a lot, people will see that as well and might stop engaging with you as often.

    2. Crowdsource ideas.
    Use social media as a marketing research tool. Just as people can reach out to you, follow you and stay connected with you, business owners can do the same with their customers. Social media is a two-way street.

    Say, for instance, you’re getting ready to launch a new product. You can ask your fans and followers what they think about specific details like which colors they prefer or what types of features they want. Not only can you get real, valuable market research at no cost, you’re involving the consumer in decisions. Asking customers for their opinions can help show that they matter, and when they see their ideas become a reality, ideally you create brand and product champions.

    Read More (Source: Scott Levy, entrepreneur.com)